Epson to offer support services for its products…

Printing and Imaging Solutions Company, Epson is partnering with two local distributors to offer support services to its line of products in Kenya.

The company will work in conjunction with Crescent Technologies and Sai Office Supplies to provide post purchase customer service to its growing customer base in the local market. In this partnership, customers will benefit from Crescent’s newly established service centre in Nairobi’s Westlands and the revamped Sai Office Supplies repair centre in Industrial Area.

The two service centres will provide a full-range of after-sales customer support services, including trouble-shooting, diagnosis and repair. The company is keen to enhance customer experience as it shifts focus towards producing products tailored towards meeting the needs of the African market.

Epson has been aggressively increasing its business presence in the region with introduction of new products since the setting up of the regional hub in Kenya early this year. The company is targeting a 30 percent growth in Africa which is being driven by developing dedicating products for the African market and developing new markets. 

Commenting on the partnership with local distributors, Epson Regional Sales Manager Mukesh Bector said the move was in line with the company’s continuing efforts to bring its products and services closer to customers and ultimately enhance their experience with the Epson brand.  

“This partnership is in line with our continuing efforts to bring our products and services closer to our customers and ultimately enhance their experience. The service centre concept makes it easier for our customers to access professional support services. Our strategic partnership with our retail partners is crucial in the success of this initiative, enhancing our ability to deliver premium-quality services and helping ensure optimum customer satisfaction, which is an integral part of Epson's brand promise,” he said. 

Mukesh said the company had assembled a dedicated team of highly trained engineers who have been deployed at the two service centres to provide free professional advice to customers and conduct on-the-spot repair or replacement services.

Sai Office Supplies Technical Service Manager Dilip Shukla said the service centre is well equipped to handle any repairs and that customers with products under warranty will get free service while those whose warranty has expired will be charged a small fee.

“Our well trained service engineers will ensure that Epson customers coming to the centre receive excellent post purchase service,” he said. 

To take advantage of the services at the Epson Express Service Centre, customers need only bring the printing device with ink cartridges installed, the proof of purchase and warranty details.