DTB opens five more branches to enhance footprint in Kenyan market

Diamond Trust Bank (DTB) has opened five more branches in its continuing effort to increase footprint in the local and regional market.

The bank which is on an ambitious expansion programme has opened four new branches in the coast region and another one in Nairobi aimed at taking services closer to its fast growing customer base.

In the coastal region, the new branches are located in Mariakani, Mtwapa, Lamu and Kilifi whereas the banks customers in Nairobi’s Westlands area and its environs will access the bank’s services at the newly established Courtyard branch.

The opening of the four branches brings total tally of branch network in Kenya to 44. DTB also has a presence in Uganda, Tanzania, and Burundi with branches spread across the region.

With the new branches, customers will enjoy the bank’s revolutionary services among them Mobile Banking Service, Value Chain Finance, Cash Management Service and Leasing Product for Asset Finance.

According to DTB Managing Director Ms Nasim Devji, the new branches are part of the bank’s comprehensive and strategic expansion programme that targets both the local market and the east Africa region.

She said enhancing efficiency and increasing accessibility to its innovative products and services was the drive behind the expansion programme.

“The new branches are in line with the bank’s overall vision to increase our footprint across the country and the region over the next few years.  The new branches are testimony of our commitment to ease access to our products and services while at the same time enhancing customer convenience and experience,” said Ms Devji.

DTB has in the past been voted the best bank in customer care scooping the coveted Western Union Club 500 Top Location Award a record five times in a row. The award recognizes the Western Union agent location which scores highest for customer service, product knowledge, performance, and employee skills in the annual competition.

“We will continue to aggressively implement our network expansion plan across Eastern and Central Africa region in line with the bank’s strategic objective of becoming a recognized Pan African Bank,” said Ms. Devji.

DTB is one of the few players in the banking sector to device tailor-made products for the SME sector. The banks provide the SME Banking Service which helps the SME market to have an all-inclusive one stop shop banking facility. This will be among other cutting edge services to be provided at the new branches.